By Lisa Mendez - Director, Customer Experience
Much has been written about healthcare’s vaunted digital transformation. But “digital is not a thing,” so what is it?
It’s the latest technological composition aimed at reframing organizational models. More practically speaking, it’s about the elimination of silos and enabling new correlations based on pulling together front, middle and back offices in ways that improve the effectiveness of staff, allow patient expectations to be met, while still driving business value.
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